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Help Me

This page provides information about using our web site and who to contact for problems. Please contact us at (972) 566-4862 if you have a question that is not below.

FAQs

Q: What if I forgot my password?

A: Please, try the “I forgot my password.” link. It will lead you to answer your security questions, and then it will email you a temporary password that you should copy and paste exactly into the login page.  If you cannot get this to work or if you do not remember the answers to your security questions please call us at (972) 566-4862.

Q: How can I contact my physician?

A: Please click on the “Online Patient Services” link in the top bar and then click on the “Contact Your Physician” link. Then you will simply choose your provider, type your message and send. Please remember that certain Internet browsers limit you on the amount of characters you can type in the message box. If you are receiving an error message after you try to send, try and shorten your message and send again.

Q: How can I see/print my lab results?

A: Under the “My Medical Summary” tab you will have a box called Labs, here you can click on the individual labs to see results and to print. If you do not understand your results please remember that your doctor has sent or will be sending you a secure message to tell you if they are normal or abnormal, if abnormal he will also tell you what the next step is.

Q: How can I schedule an appointment?

A: Under every tab and in the homepage there is a box to the left called Schedule Appointment. Click that link then fill out the appointment request.

Q: How long does it take for someone to reply to my messages/appointment requests?

A: Please give us 1-2 business days to reply to your messages. If you need a same day appointment please call the office at (972) 566-4862. If you are having an emergency, please call 911 immediately; do not send a secure message to your physician!